Heating & Air Conditioning Supply, Inc. Data Privacy Policy
Effective Date: 06/05/2025
HAC Supply (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Data Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website or use our products and services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
By using our website or services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
1.1 Personal Information You Provide Directly
▪ Name, email address, phone number, billing and shipping addresses
▪ Account credentials such as username and password
▪ Payment information (credit/debit card details, billing information)
▪ Communication preferences and feedback
▪ Other information you voluntarily provide via forms, surveys, or customer support interactions
1.2 Information Collected Automatically
▪ IP address and device identifiers
▪ Browser type and version
▪ Operating system and platform
▪ Pages visited, time and date of visits, referral sources, and interaction data
▪ Cookies, web beacons, and tracking technologies
1.3 Information from Third Parties
▪ Social media platforms (if you choose to link accounts)
▪ Analytics and advertising partners
▪ Publicly available data sources
2. How We Use Your Information
We use your information to:
▪ Provide, operate, and maintain our services and website
▪ Process transactions and send order confirmations, invoices, and shipping details
▪ Manage user accounts and verify identity
▪ Communicate about updates, promotions, offers, and customer service inquiries
▪ Personalize user experience and content
▪ Analyze usage trends to improve our services and marketing efforts
▪ Prevent fraud, abuse, and security threats
▪ Comply with legal obligations and enforce our Terms of Service
3. Legal Bases for Processing (For Users in the European Economic Area)
If you are located in the European Economic Area (EEA), we process your personal data only when we have a legal basis to do so, including:
▪ Your consent
▪ The performance of a contract
▪ Compliance with a legal obligation
▪ Protection of your vital interests
▪ Legitimate interests pursued by HAC Supply or a third party, balanced against your rights
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
4.1 Service Providers
We use third-party service providers to perform functions on our behalf, such as:
▪ Payment processors
▪ Shipping and logistics companies
▪ Marketing and advertising agencies
▪ IT and hosting providers
▪ Customer support platforms
These providers are contractually obligated to protect your information and use it only for the services we engage them to provide.
4.2 Legal Compliance and Protection
We may disclose your information if required by law or to:
▪ Respond to lawful requests or legal processes
▪ Protect our rights, privacy, safety, or property, and that of our users or the public
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device by websites you visit. They help enhance your experience by remembering preferences, login information, and tracking usage.
5.2 How We Use Cookies
We use cookies and similar technologies for:
▪ Authentication and account management
▪ Analytics and performance monitoring
▪ Personalization of content and advertisements
▪ Fraud detection and security
5.3 Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit your experience on our website.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your information.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
7.1 For All Users
▪ Access your personal data
▪ Correct or update inaccurate information
▪ Delete your personal data, subject to certain exceptions
▪ Object to or restrict processing of your data
▪ Withdraw consent at any time (where processing is based on consent)
▪ Data portability – receive your data in a structured, commonly used format
7.2 California Residents (Under CCPA)
▪ Right to know what personal information is collected, used, shared, or sold
▪ Right to request deletion of personal information
▪ Right to opt-out of sale of personal information (HAC Supply does not sell personal information)
▪ Right to non-discrimination for exercising privacy rights
7.3 European Economic Area Residents (Under GDPR)
▪ Right to lodge a complaint with a supervisory authority
▪ Rights as outlined above under “Legal Bases for Processing”
8. How to Exercise Your Rights
To exercise your rights or submit requests, please contact us at:
HAC Supply Data Privacy
Email: ???@hacsupply.com
Phone: (678) 639-0004
Address: 4420 Tuck Road, Loganville, GA 21875
We will respond to your request within the timeframes required by applicable law.
9. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure. Despite these efforts, no security system is impenetrable, and we cannot guarantee absolute security.
10. International Data Transfers
If you are located outside the country where HAC Supply operates, your information may be transferred to, processed, and stored in the country of our servers or service providers. We ensure such transfers comply with applicable data protection laws.
11. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our practices, legal requirements, or technologies. We will post the updated policy on this page with a new effective date and notify you as appropriate.
14. Contact Us
If you have questions, concerns, or requests regarding this Data Privacy Policy or our privacy practices, please contact:
Heating & Air Conditioning Supply, Inc. Data Privacy
Email: contactus@hacsupply.com
Phone: 4420 Tuck Road, Loganville, GA 30052